Refund Policy

This Refund Policy ("Policy") governs refunds, cancellations, and payment-disputes for services purchased on or via the Platform — including subscription fees by Viewers and campaign/advertising payments by Advertisers/Businesses. By making a payment on the Platform (by card, mobile money, or any other accepted method), you agree to this Policy.

We strive to provide clarity and fairness in how we handle refund requests, but we also face real costs and obligations once services are delivered (or access is granted). Accordingly, refunds may be granted, partially granted, or denied in certain situations as described below.

This Policy applies to:

• Viewers (Subscribers): Users who pay a subscription or access fee to view content or ads on the Platform, and/or to earn money by viewing content.
• Advertisers / Businesses / Creators: Users or entities who pay for campaign services, advertising, promotion, content-hosting, or other services facilitated by the Platform.
• Payments covered include any method accepted by the Platform (e.g., credit/debit card, mobile-money, or other payment processors).

Refunds may be considered (in whole or in part) under the following circumstances:

Note: Refunds requested under these conditions are not automatic — each request will be reviewed individually.

Refunds will generally not be granted in the following cases:

• For billing errors, unauthorized transaction claims, duplicate payments — you must notify us within 7 calendar days of the transaction.
• For service non-provision or material failure claims — you must notify us within 14 calendar days of the date on which the service was supposed to be delivered (or from when you discovered the failure).
• Other requests outside these windows will generally be considered ineligible, except at our discretion.

To request a refund, please follow these steps:

• Refunds will be credited to the same payment method used for the original payment (e.g., the same card or mobile-money number).
• The processing time depends on the payment provider: in many cases, refunds will be initiated within 5 business days of approval. The actual time until funds appear in your account depends on your bank or mobile-money operator.
• If the original payment method is no longer available (e.g., card expired), we may offer alternative refund methods, such as mobile-money transfer — at our discretion.

In some cases, rather than a full refund, we may offer:

• Service Credit or Platform Credit — credit to your account for future subscription or campaign use.
• Partial Refund — refund of a portion of the payment, proportional to the undelivered or defective part of the service.
• Service Extension — extension of subscription period or additional content provision, in lieu of monetary refund, if mutually agreed.

Such alternatives will be offered at our sole discretion and with explicit communication before execution.

• You must report issues promptly — delays in reporting may reduce or void refund eligibility.
• You must provide accurate and complete information when requesting refund.
• You must use refund process only for legitimate cases. Abuse or repeated unjustified refund requests may lead to account suspension or denial of future refund requests.
• You remain responsible for any fees or charges from payment processors (e.g., bank fees, transfer fees) — ADBOOST DIGITAL SERVICES is not liable for fees charged by banks or mobile-money operators.

We reserve the right to modify or update this Refund Policy at any time. When we do so, we will publish the updated version on the Platform with a revised "Effective Date." Any refund request will be governed by the version of the Policy in effect on the date of your original payment.

If you have any questions, concerns, or wish to request a refund, please contact:

Should there be a dispute regarding a refund request, and you and we are unable to resolve it informally, both parties may agree to resolve the dispute by mutual negotiation or — if necessary — via appropriate legal or regulatory means under the laws of Uganda (or other jurisdictions as agreed).